XCaaS is 8x8's term for combining UCaaS (cloud phone, video, messaging) and CCaaS (contact centre) on one platform with a shared directory, presence and reporting. The benefit is consistency — your office team and your contact centre live on the same platform rather than two.

Why use a partner instead of going to 8x8 directly?

A specialist partner brings independent design, local hands-on delivery, training, integration work and a single point of contact for ongoing changes. We've done many 8x8 implementations, so we know which choices age well and which create problems six months in.

Can 8x8 integrate with Microsoft Teams?

Yes. 8x8 supports Teams integration in several modes — including embedded voice that lets staff make and receive PSTN calls from inside Teams using 8x8 as the underlying voice platform.

How long does an 8x8 deployment take?

Small UCaaS-only deployments are usually live in a few weeks. Larger deployments with contact centre, CRM integrations and number porting are typically four to eight weeks from discovery to go-live, depending on porting timelines.

Do you provide ongoing support after go-live?

Yes. Most clients keep us on as their day-to-day 8x8 administrator — adding users, changing call flows, supporting new starters, and troubleshooting — under a managed support agreement.

Modern workspace displaying a cloud communication dashboard

S E R V I C E

8x8 Cloud Communications — XCaaS Specialists

8x8 brings business phone (UCaaS) and contact centre (CCaaS) onto a single cloud platform. We deliver, integrate and support it for Australian businesses.

Last updated: 2026-06-05

Kookaburra Comms is a specialist 8x8 partner delivering 8x8 XCaaS (Experience Communications as a Service) — UCaaS and CCaaS on one cloud platform — to Australian businesses. We handle discovery, design, number porting, configuration, CRM integrations, end-user training and ongoing support so your team gets the most from the platform from day one.

Key facts

8x8 XCaaS combines UCaaS and CCaaS on one cloud communications platform.
Typical larger deployments include discovery, number porting, CRM or helpdesk integrations, training and go-live support.
Kookaburra Comms supports Australian 8x8 customers after go-live with user changes, call-flow updates and administration.

Common use cases

Moving from an ageing PBX and separate contact centre onto one cloud platform
Consolidating multi-site voice under a single Australian deployment
Adding a real contact centre (queues, skills, omnichannel, analytics) to your existing phone system
Integrating voice with Salesforce, HubSpot, Microsoft Teams, Zendesk or ServiceNow
Supporting hybrid and remote agents on the same platform
Simplifying licensing — one vendor, one platform, one bill

What's included

Discovery and 8x8 platform design
Licensing recommendations sized to your seats and use case
Number porting and call-flow configuration
Contact centre queues, IVR, skills and routing
CRM and helpdesk integrations
End-user, supervisor and admin training
Go-live support and ongoing managed service

Why 8x8 — and why a specialist

8x8 is one of the few platforms that genuinely does UCaaS and CCaaS well on the same stack. For Australian businesses, that translates into fewer vendors, fewer integrations to maintain, and one consistent experience for staff regardless of whether they’re in the office, a contact centre, or working from home.

The platform is powerful, which also means it rewards good design. A specialist partner — one that has implemented 8x8 many times — knows which patterns scale, which licensing tier actually fits, and how to avoid the small configuration choices that become limits later.

Why Kookaburra Comms

Deep, hands-on 8x8 experience across UCaaS and CCaaS
Australian-based team — local hours, local context
Vendor-agnostic discovery before we recommend 8x8; we won't push it where it doesn't fit
Single point of contact for delivery and ongoing changes

Frequently asked questions

What is 8x8 XCaaS?: XCaaS is 8x8's term for combining UCaaS (cloud phone, video, messaging) and CCaaS (contact centre) on one platform with a shared directory, presence and reporting. The benefit is consistency — your office team and your contact centre live on the same platform rather than two.
Why use a partner instead of going to 8x8 directly?: A specialist partner brings independent design, local hands-on delivery, training, integration work and a single point of contact for ongoing changes. We've done many 8x8 implementations, so we know which choices age well and which create problems six months in.
Can 8x8 integrate with Microsoft Teams?: Yes. 8x8 supports Teams integration in several modes — including embedded voice that lets staff make and receive PSTN calls from inside Teams using 8x8 as the underlying voice platform.
How long does an 8x8 deployment take?: Small UCaaS-only deployments are usually live in a few weeks. Larger deployments with contact centre, CRM integrations and number porting are typically four to eight weeks from discovery to go-live, depending on porting timelines.
Do you provide ongoing support after go-live?: Yes. Most clients keep us on as their day-to-day 8x8 administrator — adding users, changing call flows, supporting new starters, and troubleshooting — under a managed support agreement.

Helpful guides

8x8 vs RingCentral vs Teams Phone vs 3CX — How 8x8 compares to the other major cloud phone platforms.
What Is UCaaS? What Is CCaaS? — The cloud communications categories 8x8 sits across.

Related services

Business Phone Systems & UCaaS — If you only need cloud voice, start here.
Contact Centres & CCaaS — If you need queues, skills and omnichannel, start here.
Business Internet — NBN, Fibre & 5G — Reliable internet with failover for cloud voice and contact centre.

Talk to Kookaburra Comms

Get a no-commitment quote for 8x8 cloud communications across Melbourne, regional Victoria or interstate. Call 03 9008 4199 or send a message.

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